Q: What does Cartly sell? We currently specialize in premium outdoor saunas and wellness products. We’re expanding into consumer electronics, home goods, and daily consumer products — check back as our catalogue grows.
Q: How do I know which shipping method my order will use? Your product page and checkout will indicate whether an item ships by standard parcel (Canada Post/Purolator) or freight carrier (for large items like saunas). See our Delivery Information page for details on both.
Outdoor Saunas
Q: How much space do I need for an outdoor sauna? Our models range from compact 2-person units (roughly 4′ x 6′ footprint) to 6-person barrel and cabin saunas (up to 8′ x 8′). Each product page lists exact footprint and recommended clearance.
Q: Do I need a permit or an electrician? Permit requirements vary by municipality — check with your local building department before ordering. Our electric heaters require a dedicated 240V circuit and must be installed by a licensed electrician under the Canadian Electrical Code.
Q: Can it be used year-round in Canadian winters? Yes — our saunas are insulated for year-round outdoor use, including sub-zero winters.
Returns, Delivery & Support
Q: What if my order arrives damaged? Photograph any damage within 48 hours of delivery and email info@ourcartly.com — we’ll arrange a free replacement or refund, at no cost to you.
Q: What’s the warranty on what I buy? See our Warranty page — coverage varies by product category (e.g., structural wood warranty for saunas, manufacturer pass-through warranty for electronics).
Q: How long does delivery take? It depends on the product type — see our Delivery Information page for standard parcel vs. freight timelines.
