Last updated: Sep 03, 2025
Warranty coverage depends on the type of product, since outdoor wellness items, electronics, home goods, and consumables each carry different manufacturing and usage profiles. All coverage below begins on the delivery date and applies to the original purchaser for residential (non-commercial) use.
Outdoor saunas & wellness structures
| Component | Coverage period | Covers |
|---|---|---|
| Wood structure & frame | 5 years | Structural defects, warping, or rot under normal use and recommended maintenance |
| Electric heater & controller (CSA-certified) | 2 years | Manufacturing defects in heating elements and digital controls |
| Glass door & window | 1 year | Manufacturing defects (does not cover impact breakage) |
| Hardware (hinges, vents, benches) | 1 year | Manufacturing defects |
Consumer electronics (as this category launches)
Covered by the original manufacturer’s warranty (typically 1 year unless otherwise stated on the product page).
Additionally backed by Cartly’s own 30-day dead-on-arrival (DOA) guarantee: if an electronic item is faulty out of the box, we’ll replace or refund it, no manufacturer claim required.
Home goods (as this category launches)
1-year warranty against manufacturing defects under normal household use.
Daily consumable products (as this category launches)
No warranty applies, as these are single-use/perishable items. We will replace or refund any consumable item that is defective, damaged, or expired on arrival.
What’s not covered (all categories)
Damage from improper installation, including electrical work not performed by a licensed electrician
Normal wear and tear, misuse, commercial/rental use, or acts of nature
Products modified or repaired by anyone other than Cartly or an authorized technician
For saunas specifically: natural wood movement/minor checking that doesn’t affect structural integrity, or damage from skipping recommended annual maintenance
How to make a warranty claim
Email info@ourcartly.com with your order number, photos/video of the issue, and a brief description.
Our support team will assess the claim, typically within 3–5 business days.
Approved claims are resolved by replacement part/unit shipment, repair, manufacturer referral (electronics), or a refund, at our discretion.